Refund Policy

This Refund Policy explains how Stellaris reviews refund requests for subscriptions, free trials, online tools, licenses, software access, account features, and related services provided through stellaris.is and app.stellaris.is.

This policy forms part of the Stellaris Terms of Service. If there is a conflict between this policy and mandatory consumer protection law that applies to you, mandatory law will control only to the extent required.

Stellaris may offer a 3-day free trial that allows eligible users to evaluate the service before the paid monthly subscription begins. You may choose to use the free trial if it is available to you, but you are not required to use it before subscribing.

Trial availability, plan features, and current subscription information are presented in the pricing section and checkout flow. We do not list prices in this Refund Policy because prices, plan structures, and promotional offers may change.

When the 3-day free trial ends, the selected monthly subscription will automatically be charged using the payment method or payment provider selected during checkout unless the subscription is cancelled before the trial expires.

By starting a free trial, you authorize Stellaris and its payment providers to begin the paid monthly subscription after the trial period ends, according to the plan and checkout terms shown at the time of signup.

You may submit a refund request within 7 days of the relevant subscription charge. A request submitted within this window gives you the right to have the issue reviewed, but it does not guarantee approval.

Refund decisions are based on this policy, technical verification, account activity, payment provider rules, fraud prevention review, and applicable law. Requests submitted after the 7-day window may be denied unless mandatory law requires otherwise.

Refunds may be approved when a verified technical, setup, platform, access, connection, website, billing, or service functionality problem prevented reasonable use of the paid service and the issue could not be resolved within a reasonable support process.

Examples include the platform not working, the website or application being unavailable for your account, paid access not activating after payment, a connection workflow failing due to a Stellaris-side issue, or a setup issue that prevents the service from being used as intended.

If your account successfully opened at least one trade during the 7-day review period, the refund request will not be approved. Successful trade execution indicates that the core software, access, and service functionality were operating for the account.

This exclusion applies even if the trade later resulted in a loss, did not meet expectations, used a strategy you no longer prefer, or produced an outcome you did not want.

Stellaris sells software access, online tools, licenses, automation features, analytics, and related services. Stellaris does not provide financial advice, investment advice, tax advice, legal advice, brokerage services, custody services, fiduciary services, portfolio management, or guaranteed trading results.

Trading involves risk. Refunds are not approved because of loss of funds, market volatility, unfavorable trades, strategy performance, missed profits, liquidation, slippage, exchange issues, wallet issues, broker issues, gas fees, network fees, third-party fees, or any other trading or market outcome.

Payments may be processed through PayPal and crypto payment providers. Those providers may apply their own terms, refund methods, processing timelines, verification steps, fees, chargeback rules, blockchain limitations, and compliance checks.

Crypto payments, blockchain network fees, gas fees, exchange fees, conversion costs, third-party provider fees, and irreversible network transactions may not be refundable, even where Stellaris approves a service refund, unless required by applicable law or supported by the relevant provider.

Stellaris may operate a digital in-platform credit system called Stellaris Coin or STLR Coin. STLR Coin may be purchased for money in the shop and may also be earned as a reward through eligible platform activity, including successful bot-managed trade outcomes, daily rewards, achievement rewards, leaderboard rewards, and monthly subscription rewards.

STLR Coin is a digital platform credit for Stellaris services. It is not legal tender, not a deposit, not electronic money, not a security, not a financial product, not a stored-value bank account, and not a cryptocurrency issued for withdrawal or external trading unless Stellaris expressly states otherwise in writing.

STLR Coin may be used for Stellaris services, including but not limited to buying trading slots, AI generation, summaries, analyses, avatars, feature access, usage credits, and other current or future in-platform services.

Purchased STLR Coin may be reviewed for refund only if it remains unused and the request otherwise qualifies under this Refund Policy, payment provider rules, fraud prevention review, and applicable law. Once STLR Coin is used, consumed, spent, transferred, applied to a service, or connected to abuse or policy circumvention, it is not eligible for refund.

Reward STLR Coin has no cash value and is not refundable, redeemable, transferable, withdrawable, exchangeable, or payable as money unless Stellaris expressly states otherwise in writing. Reward programs may be modified, suspended, limited, or discontinued at any time, subject to applicable law.

You are responsible for cancelling before the end of the free trial if you do not want the paid monthly subscription to begin. You are also responsible for cancelling before a renewal date if you do not want the subscription to renew.

Cancellation stops future billing where technically and commercially available through the applicable account or payment provider controls. Cancellation does not automatically create a refund for previous charges, used service periods, or charges that were validly processed before cancellation.

To request a refund review, email refunds@stellaris.is within 7 days of the relevant subscription charge. Use the subject line "Refund Request" and include enough information for us to identify your account, payment, and issue.

Do not send passwords, private keys, seed phrases, full payment card numbers, API secrets, exchange credentials, wallet recovery information, or any other sensitive credentials in your refund request.

After receiving a refund request, Stellaris may review account status, subscription records, payment provider metadata, support history, system logs, error reports, connection status, trade activity, and other information reasonably necessary to evaluate the request.

We may ask for additional information if the request is incomplete. If the refund is approved, processing times depend on the payment provider, payment method, bank, blockchain network, compliance review, and any provider-specific limitations.

We may deny refunds, suspend accounts, restrict access, or take other appropriate action where we reasonably believe there is fraud, abuse, duplicate trial misuse, chargeback misuse, policy circumvention, unauthorized resale, false information, unauthorized account access, or violation of the Terms of Service.

If you file a chargeback or payment dispute without first contacting Stellaris, your account access may be suspended while the dispute is reviewed by the payment provider and Stellaris support.

We may update this Refund Policy from time to time to reflect changes in our subscriptions, payment providers, technical processes, legal obligations, product functionality, or business operations.

The updated version will be posted on this page with a revised effective date. Continued use of Stellaris after the updated policy becomes effective means you accept the updated policy, subject to mandatory law where applicable.